Widerrufsrecht

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for returns

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You must also provide the receipt or proof of purchase.

To start a return, please contact us using the form on the contact page

Returns sent without first requesting authorization will not be accepted.

Unless the item is defective, damaged, or incorrect, customers are responsible for return shipping costs.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and resolve the issue.

Non-returnable items

Certain types of items cannot be returned, including:

  • custom or personalized products

  • gift cards

If you have questions about whether a product can be returned, please contact us.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you have, and once the return is accepted, place a new order for the replacement item.

European Union 14-day withdrawal right

If the merchandise is shipped to a customer within the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason, in accordance with EU consumer protection law.

The withdrawal period expires 14 days after the day you receive the goods.

The returned item must be in the same condition in which you received it, unused and in its original packaging, together with proof of purchase.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us